Tanya at Hampton Inn absolutely saved the day. I was staying at a nearby hotel that didn’t have an EV charger, so I walked over hoping for help. Tanya was incredibly gracious, kind, and welcoming. Even though I wasn’t a guest, she allowed me to use their charger without hesitation. Her professionalism and generosity turned a stressful situation into a great experience. Thank you, Tanya — you made a huge difference.

I had a reservation for Thursday 5/21 through Sunday 5/24. I messaged the system on Wednesday AND Thursday letting them know I would be very late for the reservation but I would still be there. They acknowledged my message and let me know it would be fine. They still canceled my reservation and charged me for a night, while I am driving from Corona, CA to Elk Grove, CA over 400 miles. Now I am halfway to Elk Grove with no hotel room. I have no words for how pissed off I am. I am now out of 175 bucks and have nowhere to stay and am 4 hours away from home, with a wedding to attend...

I don't know why this hotel has been rated with only 3.9 stars. it should be at least 4.5 for the friendly staff who treats you like family, the service responsiveness, & close proximity to the freeway, eateries, in one of the nicest neighborhoods. I especially liked talking to Rishi (gen. Mgr.) as he will take the time to hear about your day. Rosaley, the font desk clerk is always positive, respectful and very charming. She should be the "face of the property". Everytime we book this hotel, we end up extending for a few more days. it always feels like home & everybody knows your name. Cheers! Ray T. and Ana M.

The front desk staff was very pleasant and helpful! The breakfast was pretty decent. The rooms are very spacious, but I do think it needs a deep carpet cleaning or a plug in air freshener! The room had a little bit of an odor. The room service crew did a pretty good job at changing the sheets and giving us new towels/wash cloths.

My Son and his wife stayed here three nights. They checked out on Tuesday and there were no issues. They find out days later there is an additional 450$ charge for “room repairs”. When they called on Saturday the person who answered said they didn’t see any notes or issues and to call back today (12/29/2025) and speak to the manager Kim. This manager said the closet door was shattered. They never shattered the door and the manager has yet to even provide proof. He asked for pictures and nothing has been sent. Sounds like a scam. I have stayed at Hampton Inn many times but I would avoid this one if they fraudulently bill days after check out. I advised my son to call the headquarters in Virginia. Maybe this “Kim” has a habit of ripping people off. How do we know who shattered the mirror? It could have been housekeeping. Do people need to take a video and pictures of their room when they check out because of scams like this? Update: My son and his wife, both active duty military, finally received a picture of the broken mirror. Apparently the door to the room opens all the way to the glass of the closet door. Now someone likely opened the door too far, but it was not my son. They checked out early am with their 3 year old who was asleep to hit the road home. My guess is housekeeping opened the door and the mechanism that keeps the door from opening too far was not working. Well 450$ later my son is trying to fight this at a corporate level. We found another review with the same experience. My suggestion is for you to stay at a nicer place with better management. Also take video and pictures of your room when you leave so you don’t get scammed.

We stopped at n route from Seattle to Palm Springs. The front desk staff Viviana went out of her way to help us accommodate our party near one another and even found a safe spot to store our bikes for the night. The rooms are immaculate - ice close to the rooms. And dog friendly! Thank you - will will be back!

Stayed here twice on a trip to phoenix. Got the king suite and room was EXCELLENT! Huge room, comfy bed, perfect layout with sofa and chair, huge desk, etc. Staff was amazing and kind. The night guy is slightly odd, but nice. Near fast food, right off freeway but super safe parking. Quiet too. Highly recommend!

I stayed here twice and have been traveling a lot. Compared to other hotels (5 so far over the last two months), this ranks near the bottom for cleanliness (just the rooms) and the best for front desk service. The room was okay during the first stay, but housekeeping didn’t care to clean the high touch areas like the faucets or the remote control. The faucet in the kitchenette area was dirty from the previous guests and there was a coin on the countertop that I (purposely) left to see whether they even wipe down the counters at all. The answer is no; they did not because the coin remained in the same place the entire week. The photos are of my second stay where the toilet had hair all over it, the faucet was covered in dust and hair, the hairdryer had hair stuck in it, there was a thick layer of dust everywhere and the sheets on the second queen bed were dirty. If the hotel or housekeeping management wants to see the timestamps for the photos, I’m happy to text them to you. The pictures of the toilet and faucet were taken immediately after checking in and the rest were taken the next morning. After seeing all this, I decided to mark the sheet on the first queen bed and as you probably guessed, the sheets were never changed. I talked to the housekeeping supervisor who was very gracious but explained that they get half an hour per room (among other excuses). This is an epic fail because it isn't enough; the housekeeper clearly needs more time to do the job right. It's a shame because everything else about this hotel is great. Again, the front desk staff are amazing, the size of the rooms is great, and the amenities are very nice. I submitted a review for the first stay to the hotel’s internal records – the questionnaire they give you at checkout. And although I hate to affect the hardworking people that help make our lives easier, this time however, it was too much to ignore. Too bad.

While most of the staff have been pretty good, it's the building in and of itself, wall paper peeling and dirty in the halls, rooms. Things in our room that are supposed to be secured to the wall are only partially secured the middle nightstand was all sticky from something spilt and there was so much trash under the bed as well. The most disturbing things, the pool area at night is pitch black and all the furniture was covered in mostly black widows but there were just tons of spiders all together. Even after a complaint the pool was reopened the next day with everything covered in webs and spiders still lingering about. Once we realized at night, about the spiders, my youngest had a black widow mere inches from her leg. We are here for a soccer tournament and getting bit by one of those spiders could have sidelined her from the tournament. This place is rather disgusting and not worth 750.00 we paid for 3 days, a partial refund would suffice or should be considered.

First impressions the room looks nice and it looks clean, so that was awesome. As of now, the stay is still good. The curtains are so awesome at eight am I thought the sky was broken with how dark it was in here lol my only issue was connecting my PlayStation 5 to the internet, but remember back in the day when everything you owned didn't need WiFi. That's why I'm leaving my review at 5 stars.