One thing I have to say is that the exercise room is very poor. They do have water but there's no towels. The treadmill doesn't work. They only had one treadmill, one bike one elliptical but it's a small workout room. If anything I would suggest that they get three treadmills. That's what people like to use more than anything

Terrible experience. Very cheaply maintained. Enjoy 1 ply toilet paper and tissue. Suites are basically same as a regular room with no additional privacy. The list things like pets allowed and spa. No pets are allowed There is no spa.

Traveler beware. Sketchy hotel. I booked for 14 nights. Called the day prior (I’m diamond elite) to confirm my room, a king suite. “Yes sir”. Showed up and they said I’m not sure what we have, let me see. They also don’t tell you need an authorization form signed by your employer if your company pays for your room. It has to be emailed and sent back in. What happens if you can’t get ahold of your employer? Staying on the street? Even sketchier - for each night you stay, you have to add more to the deposit. $25/night incidentals at 14 nights is a $350 hold on your card.

The usual reliable quality. Clean rooms. Only negative was they gave us a room exactly opposite the elevator... noisy. Good decent breakfast

Horrible service. This hotel only has one manager, and I’ve been reaching out for two weeks, leaving messages with whoever answers the phone, everyone has the same response that this manager is always in a meeting, and she never returns a phone call. How does a hotel have only one manager and she only works five days a week. How is there? No one else left to be in charge in case of any emergencies or hotel issues. This makes no sense. If the customer service is bad, why would I want to stay at this place. Clearly I wouldn’t be taking care of because there’s no one to go to. Everyone that answers the phone has no answer to provide and no direction to give. They need better training and this hotel needs more than one manager.

If you like staying somewhere where your AC is supposed to work Good luck here i still have another week to say at this hotel and I will probably be changing. I get off of work every day. And walk into my room, my AC is set on 68 and it's 78, if not 80°. Every day I walk in my room.

This is the 6th time in 7 months that we've stayed here due to a family member being ill. Our stay this time was for the memorial of said family member The walls are thin but if you're not near the elevator or ice machine it's not too bad This weekend, we had to replace our keycards at least once daily. Saturday, we had to replace them twice! My shower on Sunday, the day of the memorial, was cold and such a light trickle I couldn't wash my hair! My shower on Monday was hot but still just a trickle! I'll wash my hair when I get home! Not sure what's happened over the last 7 months but the price has increased 20% and the value has decreased significantly! We will be finding another hotel to stay at in Sacramento!!!

Great Location - walkable to restaurants/coffee, easy access to I-5. Room: clean, modern, spacious, but the refillable lotion bottle in the bathroom smelled like mildew, and our 4-person room had only 2 towels. Service: One employee was working (not the 'on shift manager' whose name was posted) as fast as he could to deal with reservations, housekeeping items, refilling the ice water, and several other things, but they really needed to schedule an additional person, because the wait was long for anything. Pool area: not heated, so unswimmable for half the year (even for my child who can usually swim in the cold); the hot tub was closed for repair. Breakfast: adequate for what was expected.

Disappointing stay Stayed one night in January 2026. From the moment we arrived, it was clear that guest experience is not a priority here. The room was not clean. There were visible stains, dust, and mold in the room. Bed was defective and maintenance was clearly ignored rather than fixed. Noisy all night too. Staff were indifferent at best and unhelpful when concerns were brought up. There was little to no sense of accountability or apology for the inconveniences. I would not stay here again and cannot recommend this hotel to others.

Staff was amazing which makes it hard for me to leave this review. But the room that I got put in was far from up to par. The shower ran cold and the bathtub had rust stains everywhere as well as the tub being 2 different colors. Door handles were broken. I was so disgusted, I checked out early. The man that works at night, I forgot to get his name, he was super nice and respectful same with Diane who I met this morning. They need some serious upgrades to match the energy of the staff.